Serving the King George, Colonial Beach and Fredericksburg Area's Heating and Cooling Needs since 1999

HELP! I don't have air!

What to Do when you have no A/C

• Have you changed your filters?

Most filters need to be changed monthly, even those filters that claim to work up to 3 months, need to be check monthly. If you have not changed your filters, please change them.




• What if I don't have a new filter?

Take the filter out until you can replace it. It is always a good idea to have a replacement filter on hand. Once the filter is replaced/removed turn the fan on. The fan will allow the ice to melt on the unit, this should take about 2 hours. When you can feel good air flow from registers turn back to cooling mode.

• If the problem continues call Conn's Heating and Air to diagnose the problem




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Have a different problem? Click the links below to jump to that help topic

Water on floor

• The two most common causes of water on the floor would be a clogged drain line or the coil is iced up
• You can attempt to use a wet/dry vac to unclog the drain line termination, but we recommend calling Conn's Heating and Air to dispatch a licensed technician to diagnose the problem




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Ice forming on unit

• Always check your filter first

If your filter is dirty it will decrease the efficiency of your unit

Remember that even filters that claim to work up to 3 months need to be checked regularly.

• Turn the unit off, and turn the fan on

It will take about 2 hours for the ice to melt, but once the ice melts, you can turn the unit back on

• If the problem continues call Conn's Heating and Air to diagnose the problem




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Outdoor unit not running

• If the outdoor unit is not running the breaker could be tripped

First check the breaker box. If the breaker is tripped, reset the breaker

If the breaker trips again, do not reset, resetting the breaker could cause more damage.

• If after resetting the breaker once if it trips again call Conn's Heating and Air to properly diagnose the problem

Resetting the breaker more than once could cause more damage to your unit

• If the breaker is not tripped it could be the condensate pump

Some condensate pumps have a safety feature which causes it to shut off the outdoor unit.

You can check to see if the pump is plugged in, if not plug it in.

If you want to check to see if the plug is working, check by plugging in a lamp to see if the lamp turns on

If the lamp does not turn on, check the circuit breaker

• When in doubt call Conn's Heating and Air




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Breaker Tripping

• If the breaker is tripped, reset. If the breaker trips again turn unit off and call Conn's Heating and Air
• Resetting the breaker more than once could cause more damage, it is better to turn the unit off and call for service




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Call Conn's Heating and Air to schedule an appointment

King George 540-775-5982

Fredericksburg 540-785-4252

Toll Free 1-877-791-1110

E-mail: Click to e-mail us